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Telangana-GHMC to launch new app to address grievances


The Greater Hyderabad Municipal Corporation (GHMC) launched a new integrated Mobile App ‘My GHMC’ on July 15.

Minister for Municipal Administration and Urban Development (MAUD) KT Rama Rao would launch the app at GHMC head office.

The five integrated services to be provided through the mobile app include payment of property tax, trade license fee, view status of Layout Regularisation Scheme (LRS) applications, downloading of birth and death certificates for records digitally signed on GHMC server and submitting of civic related grievances like manholes, potholes, open dumping points, streetlights, etc.

GHMC additional commissioner (IT) K Surendra Mohan told Express that GHMC will launch the mobile app so that citizens can post all their civic grievances easily. What’s more, they can even add pictures to their complaints through smart phones.

The main objective is to bring transparency, avoid making rounds to the GHMC offices and bring down interaction with lower rung staff and check corruption.

Residents can download applications from play store and using their unique identification number (UID) can access all records pertaining to the services being provided by the GHMC.

The citizens do not have to register on the app to file a complaint unlike the website, where you need to give your e-mail ID. The individual can file a complaint according to categories, type, address and so on.

To register complaints on GHMC mobile app, one needs to capture the photograph of a problem like a pothole on the road or missing manhole cover and send it to register the complaint. A complaint number will be generated for the grievance and an SMS will be sent to the citizen intimating the grievances captured.

Simultaneously, an SMS will be sent to the official concerned based on the GPS location captured with the photo. Once the grievances are redressed, the same will be updated in the app along with the photograph and intimated to the citizen by SMS, he added.

Citizens and traders can also pay property tax and trade license fee through their smart phones by using a mobile phone application. The mobile phone application would enable residents and traders to calculate and pay their property tax and trade license fee. Citizens after knowing the status of the dues, can pay online via net banking, Surendra Mohan added.